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FREQUENTLY ASKED QUESTIONS

DO YOU REQUIRE A DEPOSIT?

A 50% deposit is required to confirm your booking.  What does this mean?  Your event is not recorded or confirmed in our calendar until a deposit is received.  This means that even if we have provided you a quote, unless the deposit is received, we will not be able to complete your event.  Deposits can be submitted online, please review your invoice for our banking details.  Deposits are non-refundable and should be submitted at least 2 weeks prior to your event.

HOW FAR IN ADVANCE DO I NEED TO BOOK?

The earlier the better!  Our calendar fills very quickly so it's best to notify us of your date as soon as possible.

I NEED TO CANCEL MY EVENT, WHAT DO I DO?

You may cancel your event up to 2 weeks prior to your event for a full refund.  Events cancelled after this date are subject to a 50% refund.  You may also postpone your event to a later date or time subject to availibility.  Please note we are not responsible for any natural occurrences, such as rain.  Please ensure you have appropriate shelter or back-up options for acts of God.

CAN I SCHEDULE A CONSULTATION?

Due to the ongoing threat of COVID-19, we have suspended our in-person consultations. Please feel free to send us an email with any sample photos or venue spaces.  Alternatively you may contact us to schedule a video call.

FAQ: Clients
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