FREQUENTLY ASKED QUESTIONS
DO YOU REQUIRE A DEPOSIT?
A 50% deposit is required to confirm your booking. What does this mean? Your event is not recorded or confirmed in our calendar until a deposit is received. This means that even if we have provided you a quote, unless the deposit is received, we will not be able to complete your event. Deposits can be submitted online, please review your invoice for our banking details. Deposits are non-refundable and should be submitted at least 2 weeks prior to your event.
HOW FAR IN ADVANCE DO I NEED TO BOOK?
The earlier the better! Our calendar fills very quickly so it's best to notify us of your date as soon as possible.
I NEED TO CANCEL MY EVENT, WHAT DO I DO?
You may cancel your event up to 2 weeks prior to your event for a full refund. Events cancelled after this date are subject to a 50% refund. You may also postpone your event to a later date or time subject to availibility. Please note we are not responsible for any natural occurrences, such as rain. Please ensure you have appropriate shelter or back-up options for acts of God.
CAN I SCHEDULE A CONSULTATION?
Due to the ongoing threat of COVID-19, we have suspended our in-person consultations. Please feel free to send us an email with any sample photos or venue spaces. Alternatively you may contact us to schedule a video call.